Protect the Things You Can't Afford to Lose!

Click on one of the questions below for more information.

  1. How do I obtain the combination to my safe?
  2. Where do I find the serial number?
  3. How do I obtain the keys to my safe?
  4. Where do I find the key hole number?
  5. How do I remove my file drawer?
  6. How do I change the batteries?
  7. What are the keys for?
  8. Do I need to do anything special for storage and maintenance?
  9. Where can I buy a Fire Fyter product?
  10. What shouldn't I store in my safe?
  11. How do I change my combination?
  12. If my batteries die, will the combination be lost
  13. What happens if my safe door wiggles slightly when it is closed?
  14. When can I contact a customer service representative?
  15. How do I get into my safe after a fire?
  16. Why is there moisture in my safe?
  17. Where can I find operating instructions?
  18. Why won't my dial and handle turn?
Answer
Fire Fyter requires the following infromation to provide a combination to your safe:

1. Notarized letter stating that you are the true owner of the safe

2. Safe serial number (found on a round metal disc on the right hand side of the safe.)

3. $29.95 service charge. This can be paid with a Check, Credit Card, or Money Order.

An example letter can be found on the following link: combination/keys

The serial number is engraved on a round metal disc that is screwed into the right hand side of your safe.
Fire Fyter requires the following infromation to provide a replacement key to your safe:

1. Notarized letter stating that you are the true owner of the safe

2. Safe serial number (found on a round metal disc on the right hand side of the safe.)

3. $29.95 service charge. This can be paid with a Check, Credit Card, or Money Order.

An example letter can be found on the following link: combination/keys

Models ending in 000 and 005.

A three digit number is stamped in the metal area just above the key hole. A letter could preceed the numbers.

Models ending in 075.

The key hole is located in the battery compartment. Open the battery compartment and remove the battery tray. Locate the key hole on the right hand side of the comparment. A three digit number is stamped in the metal area to the right of the key hole. A letter could preceed the number.

To remove your drawer, locate the levers on the sides of the drawer. Pull one lever up, and push the other one down. Gently pull the drawer off of the drawer slides.

To replace the drawer, the slide portions on the inside of the safe must be pulled all the way out. Insert the tabs on the side of the drawer into the pulled out slides. Push the drawer all the way into the safe, so that the drawer is locked into place.

Please note: All batteries are found on the outside of the safe.

Locate the battery cover under the keyboard. Remove the cover by twisting a coin in the slot at the bottom of the cover. Locate and disconect the battery holder. Remove old batteries, and replace with 4 new AA batteries.

Models ending in 000:

You can access the safe using only the key when the dial is turned to number 88.

Models ending in 005:

The key on our electronic locking units is intended to be a secondary security feature. User your key to disable the electronic key pad for added security.

Models ending in 075:

Use the key hole in the battery compartment to access the contents of your safe.

Because your safe will release moisture to create an effective heat barrier should fire strike, articles susceptible to moisture damage require special care. Stamps, coins, photographs, etc. should be placed in a well sealed humidity resistant container, packet or heavy (boilproof) sealed plastic bag to prevent moisture damage.
Fire Fyter safes can be found in many retail locations. Call one of our freindly customer service agents for the store nearest you.

1-800-377-7736

Fire Fyter safes should not be used to store electronic media. This includes, but is not limited to, compact discs, magnetic tapes, computer discs, etc.

Both the dial lock, and the digital electronic locking units can easily be changed to a combination of your choice. Click on the appropriate link below for instructions.

Dial combination

Digital electronic

Your combination will not be lost if your batteries die. Your combination will remain stored in the locks memory.
Our safes are designed to have a slight amount of "Wiggle" in the door. The wiggle is due to the clearance between the bolt bars and the bolt holes. A small amount of wiggle is acceptable. If your safe has large amount of clearance, call the factory at 1-800-377-7736. We will provide a tool to fix this problem.
Our hours or operation are:

Monday through Friday

9 am to 5 pm Eastern Standard Time

Call 1-800-377-7736

Our fire resistant safes are guarunteed to safeguard your valuables when exposed to a 1700 degree fire for one full hour. The outside of your safe, however, could be damaged. If the locking portion of your safe is damaged, call our customer service department for entry instructions.
The fire protective insulation in all fire resistive safes contains latent free moisture in crystal form which may cause a humid condition. Heat from a fire will cause the crystals to vaporize and provide an effective barrier against heat entry.

Sometimes the latent free moisture is noticeable as dampness in new equipment. We suggest allowing the safe door to remain open for several hours each day during the first week after purchase. Do not locate the safe in a damp area.

Operating insructions can be found on the following link: safe instructions
Open you safe and look on the back of your door. If there are 5 screws on the back of the door, remove the screw in the middle of the door and throw it away. You will no be able to turn your handle.